Hallmark Window Film Distribution
At Hallmark Window Film Distribution we strive to provide our customers with high-quality products and excellent service. We understand that there may be situations where you need to return or exchange Hallmark Window Film products. To ensure a smooth and transparent process, please review our return policy below:
1. Eligibility for Returns and Exchanges:
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
- Returns and exchanges are only accepted within [insert number] days from the date of purchase.
2. Non-Returnable Items:
- Custom-cut or special-order window film products are non-returnable unless there is a manufacturing defect or error on our part.
3. Return Process:
- To initiate a return or exchange, please contact our customer service team at [insert customer service email or phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
- Ship the item(s) to [insert return shipping address] using a trackable shipping method. Customers are responsible for return shipping costs.
4. Inspection and Approval:
- Once we receive the returned item(s), our team will inspect them for eligibility.
- If the return is approved, we will process the refund or exchange within [insert number] business days.
5. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to a manufacturing defect or error on our part.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will provide instructions for the return or replacement process.
7. Customer Service:
- Our customer service team is available to assist you with any questions or concerns. Contact us at [insert customer service email or phone number].
We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing Hallmark Window Films Distribution for your window film needs.